However, because ERA thinks otherwise, it won't let me activate it remotely (the task becomes "planned: no" status). But if I go into the computer details view, it actually shows in the "Eset security products" part, that the client (ESET Endpoint Security 6.5.600.1) and the agent (ESET Remote Administrator Agent 6.5.376.0) is installed, and if I go the user's computer, it is actually running perfectly fine (but not activated). In, ERA (ESET Remote Administrator (Server), Version 6.5 (6.5.522.0), ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0) on Microsoft Windows Server 2012 R2 Standard (64-bit), Version ), in the computer list it shows that there are no security products installed, and the installation task has failed. In this case right now, we have a user, who is on Mac OS X 10.13.3. If you require any additional information or logs from the affected machines, please let me know, and I'll be happy to provide them to help diagnose and resolve this issue.I've the following issue that comes back from time to time on different machines. 0? Any insights, recommendations, or solutions would be greatly appreciated. Has anyone else encountered a similar issue when updating to version. Attempted to manually uninstall ESET Endpoint Antivirus from one of the affected machines, but was not able to boot into safemode.(virtual desktop) Checked the software-install.log and found lots of errors regarding not enough privilege, which should not be the case, since the update was rolled out via ESET protect.Ģ. Checked for any errors or warnings in the Windows Event Viewer, but found no relevant entries. The problem is that although the endpoint antivirus was successfully updated, the application itself does not appear in either the Windows programs list or the ESET management (on-prem ESET Protect)under Product and Licenses, as shown in the attached screenshot.ġ. 0, I observed that 5 of them ended up in an unusual situation. Unfortunately, it seems that there was a hiccup during the update process, and I'd like to discuss the problem and seek assistance.Īfter updating these 20 test machines to ESET Endpoint Antivirus version. I wanted to share an issue I encountered yesterday while updating 20 test machines to ESET Endpoint Antivirus version.
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